Website Terms of Use  & Trading Terms

Welcome to CREW & TAILOR Limited's (we/us/our/the Company) website at www.crewandtailor.com (the "Site").  These terms of use, together with our trading terms any other documents, policies and terms referred to herein, set out the terms of use under which you may use this Site (the “Terms”).  
Any reference to “You” in these Terms includes yourself and any person that accesses or uses the Site and the services we make available via the Site, including the ability to purchase products (the “Services”) on your behalf, whether as a guest or a registered user. 

Please read these Terms carefully before using this Site. By using our Site, you confirm that you accept these Terms and agree to comply with them. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of our Site. If you do not agree to these Terms, you must not use our Site. 

Other applicable Terms

These Terms incorporate our Privacy & Cookie Policy, which also apply to your use of the Site.

Our Privacy Policy sets out the terms on which we collect, process, share and store any personal data we collect from you, or that you provide to us. Our Cookie Policy sets out information about the cookies on our Site. We will only use your personal data as set out in our Privacy & Cookie Policy.

If you purchase goods or services from our Site, our Trading Terms below will also apply and are incorporated into these Terms.

Information about us

Our Site, www.crewandtailor.com is owned and operated by the Company, which is registered in England and Wales under company number 10272165 and has its registered office and trading address at 27 Old Gloucester Street, London, England, WC1N 3AX. The Company’s VAT number is 246191309.

Changes to these Terms

We may revise these Terms at any time by amending this page. Please check this page from time to time for any changes, as they are binding on you upon your first use of the Site after the changes have been introduced. In the event of any conflict between the current version of these Terms and any previous version(s), the provisions that are current and in effect will prevail (unless it is expressly stated otherwise).

Changes to our Site

We may update our Site from time to time, and may change the content and Services at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

Accessing our Site

We do not guarantee that our Services, our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on an “as is” temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site or Services without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

You must be at least 18 years old to use our Site. Any use of or access to our Site by under the age of 18 is unauthorised and is in breach of these Terms. In using our Site, you represent and warrant that you are at least 18 years old.

Trading Terms


Whilst we make every effort to describe our products and Services accurately, we do not guarantee the descriptions of our products or Services are without error (including but not limiting to colours, sizing and measurements)or completely accurate. For example, colours may vary according to your computer settings, which means exact colour matches are not possible and may differ slightly from what you see on screen. 

An order shall only be deemed to be accepted when the Company issues written acceptance of the order, at which point and on which date the contract shall come into existence. Receipt of payment does not mean that we have accepted an order and we reserve the right to return the payment to the customer.

For the purposes of these terms, Force Majeure Event means an event beyond the reasonable control of the the Company including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. The Company shall not be liable to the customer as a result of any delay or failure to perform its obligations under the contract as a result of a Force Majeure Event.

If the Force Majeure Event prevents the Company from providing any of the Services for more than 30 days, the Company shall, without limiting its other rights or remedies, have the right to terminate the contract immediately by giving written notice to the customer.

If the Company's performance of any of its obligations under the contract is prevented or delayed by any act or omission by the customer or failure by the customer to perform any relevant obligation the Company shall not be liable for any costs or losses sustained or incurred by the customer arising directly or indirectly from the Company's failure or delay to perform any of its obligations as set out in this clause; and the customer shall reimburse the Company on written demand for any costs or losses sustained or incurred by the Company arising directly or indirectly from the customer default.

The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations in order to complete each customer order.

Risk in the ordered products shall pass to you when they are in your physical possession.
Title in the ordered products shall not pass to you until payment of the price has been made in full.
Risk in the ordered products returned to us by you or your agent for whatever reason shall be borne by you  up until the date and time of signed receipt by the Company. 


Bespoke Orders

For any order which has a bespoke or custom element, a design fee will be charged to develop a new product not already supplied by us.  This fee will be clearly stated on the invoice and must be paid prior to the commencement of the project. This fee is non-refundable if you choose not to proceed with the sampling or full production of the garments. 

Once a design is approved, an invoice will be issued to cover the sample development through to the production stage. Any costs incurred during this time will be invoiced for and no work will proceed until payment has been received. 

We always recommend the client requests a sample at the commencement of the project.

To complete a bespoke order there is a minimum number of fifty (50) units required per style and a minimum of ten (10) units of each size ordered.

A timeline for your bespoke order will be given on confirmation of your order. This is an estimate and will depend on the current production timeline of the manufacturer. We aim to have all orders produced as quickly as possible. Delivery times for custom uniform orders will vary depending on fabric selections and design elements. The stages of a bespoke order can be found on our Bespoke page.

In some instances certain elements of the costs are provisional due to the variable nature of design projects including and without limitation to final fabric quantities, design approval options, colour selections, size selections etc. These variable elements are marked on the job quotation. We will use reasonable experience to make the variable elements as accurate as possible and will advise as soon as possible once the variable elements can be set as firm prices which shall be payable by the Customer. 

All designs remain the property of Crew & Tailor. Bespoke designs will not be replicated for use in the Crew & Tailor readymade line or for another client without the original client’s express written consent. 



Customers ensure that the terms of the order and any information it provides in the order are complete and accurate and provide the Company with such information and materials as the Customer may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects.
If the customer is a consumer in the European Union, by default it has a legal right to a “cooling-off” period within which it can cancel the contract for any reason, including if it has changed its mind, and receive a refund.  The period begins once the Company has sent the customer an email confirmation of the ready-made order and ends 14 calendar days later. If the customer wishes to exercise this right to cancel, it may inform CREW & TAILOR Limited of its cancellation by email at hello@crewandtailor.com. Refunds will be issued as soon as possible, and in any event within 14 calendar days using the same payment method that the customer used when purchasing the Services (unless you specifically request a refund using a different method). If you use your right to cancel a ready-made order, please notify us at hello@crewandtailor.com.

Please note, the cooling off period is not applicable for custom products and once an order is placed and approved, that order is final and no refund will be given if development has already started. 


Fees, Discount, Payment and Refund       

50% of the total cost of any order must be made to the Company (“Fee(s)”) before the dispatch of a ready-made order or the production of a custom order commences. The second 50% payment is due within fourteen (14) days of the date of the invoice. 

Prices on bespoke orders are provisional we do not guarantee them until we confirm they can be considered as firm due to variable nature of design product.

We will charge a design fee for the development of a product not already supplied by us.

There are no minimum purchase quantities on ready-made items and a discount may be available on purchases of large quantities. 

Unless otherwise stated, the price of the products and the Services will be exclusive of amounts in respect of the cost of delivery, import duties and taxes and VAT. The customer shall pay the Company such additional amounts in respect of the cost of delivery, import duties and taxes and VAT as are chargeable on the supply of the Services. International order- the customer shall also pay any additional pre-approved reasonable expenses so that the Company is not out-of-pocket in connection with the provision of the products. 

Payment shall be made via credit card, debit card, bank transfer to the bank account nominated by the Company in accordance with each individual invoice.
If the customer fails to make any payment due to the Company under the contract by the due date for payment, then the Company reserves the right to suspend the Services and delivery of the products and terminate the contract and the customer shall pay interest on the overdue amount at the rate of 8% (eight per cent) per annum above The Bank of England's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment.
Upon Termination, the customer shall immediately pay to the Company any outstanding Charges and interest due.

If you find your item/(s) faulty on delivery, please send us a photograph of the faulty item/(s) to hello@crewandtailor.com. If we consider your item/(s) might be faulty we will need you to send it to us at the address provided for assessment. If we consider your item/(s) to be faulty, a new item/(s) will be sent to you free of charge as soon as reasonably practicable and your postage costs reimbursed. 

Custom orders are non-refundable except in the event that the final garment is not a representative of the approved sampled product signed-off on by both parties at the commencement of the order. 

Ready-made purchases will be refunded by request within 14-days of receipt of delivery, in which case, the cost to return the purchased goods back to the company will fall on the customer.



Provisional delivery costs and timescales are indicated on the invoice issued before purchase. 
The Customer shall ensure that the address provided on the Order is complete and accurate; and make all arrangements necessary to take delivery of the items. As soon as items are delivered, risk related to them shall pass to you. Items title shall not pass to you until full payment of the price. 

The stated delivery date in which you will receive your order is an estimate. We will not be held accountable for unforeseen factors which may result in orders being delivered outside of this estimated time. However we make every effort to ensure your delivery arrives on time. 

If you are ordering more than one style, your goods may be sent to you in instalments if certain items aren’t available.

International orders will be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information
Delivery of the items will be made to the address specified in your order and you shall make all arrangements necessary to take delivery of the items whenever they are tendered for delivery.

All delivery/shipping costs will be paid by You the customer except on receipt of faulty goods, in which case read the section above - Fees, Discount, Payment & Refund.

Intellectual Property Rights and Use of Material on our Site

We are the owner or the licensee of all intellectual property rights on our Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. CREW & TAILOR is a registered trademark. All such rights are reserved and, subject to the below, you may not reproduce, copy, distribute, sell, sub-licence, store, or in any other manner, re-use content from our Site unless given express written permission to do so by us.

You may print off one copy and may download extracts of any page(s) from our Site for your personal use. You may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You agree that you will not use our intellectual property rights in any way other than allowed under these Terms and any infringement by you thereof will be a material breach of these Terms.

No reliance on Information

The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. It is your responsibility to ensure that any Services or information available through the Site (either directly or indirectly) meet your specific requirements. 

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.

Limitation of our Liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our Site and Services or the use of or reliance upon our Services or any content included on our Site. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services, Site or any content on it, whether express or implied, including any guarantee that our Site will meet your requirements.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our Site;

  • use of or reliance on our Services or any content displayed on our Site;

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

We will not be liable to you for any loss of profit, loss of business, sales or revenue, business interruption, loss of anticipated savings, or loss of business opportunity, goodwill or reputation, or for any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it. We accept no responsibility or liability arising out of any disruption or non-availability of our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events or acts of war. 

We assume no responsibility for the content of websites linked on our Site. Unless expressly stated, these websites are not under our control. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

If you purchase goods or services from our Site, our Trading Terms above  will also apply and are incorporated into these Terms.


We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. A breach of this provision is a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Site in any website that is not owned by you.

Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website to which you are linking must comply in all respects with the Content Standards paragraph set out below (Content Standards).

If you wish to make any use of content on our Site other than that set out above, please contact us at hello@crewandtailor.com

Prohibited uses

You may use our Site only for lawful purposes. You may not use our Site:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm minors in any way.

  • To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards described in the next paragraph (Content Standards).

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to purchase any products from our Site for the purpose of resale

  • Not to reproduce, duplicate, copy or resell any part of our Site in contravention of these Terms.

  • Not to access without authority, interfere with, damage or disrupt:

    • any part of our Site;

    • any equipment or network on which our Site is stored;

    • any software used in the provision of our Site; or

    • any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of these Terms.  When a breach has occurred, we may take such action as we deem appropriate, including any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our Site

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these Terms.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
You agree to fully reimburse us for all losses (including loss of profit, revenue, goodwill or reputation), costs and expenses arising out of any breach of these Terms by you, or any other act or omission by you in using the Site or by any other person accessing the Site using your personal information with your authority that results in any legal responsibility on our part to any third party.


Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms. We will not lose our rights under these Terms by reason of any delay by us in enforcing those rights.
If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
These Terms, and all incorporated documents referred to herein, constitutes the entire agreement as to your use of and our provision of the Site and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral.
You acknowledge that, in entering into this agreement, you do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any incorporated documents referred to herein.

Applicable law

These Terms will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and you irrevocably submit to the jurisdiction of the Courts of England and Wales and you irrevocably submit to the exclusive jurisdiction of the Courts of England and Wales, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


To contact us, please email hello@crewandtailor.com.

Thank you for visiting our Site.